Last updated May 28, 2020
To Our Valued Base Operations Customers:
The well-being of our customers and employees is at the forefront of all decisions we make as we navigate through this unprecedented event. Continuing to provide essential services to our customers while following recommended guidance to mitigate health risks to all is a delicate balancing act. To ensure your safety and ours, the following changes to our operations are currently in place.
Base Operations Hours
Effective May 28, 2020, FBO hours have expanded to 0700-1900 daily. Requests for service outside these hours will be limited to emergency services only. Please note that the airport will remain open, as normal.
Customer Service Interactions at Base Operations
In order to maintain the recommended guidelines for social distancing, we have installed stanchions at the customer service desk. Please respect the barrier put in place to provide proper distancing from one another. We also ask unless you are arriving or departing through the terminal, to please refrain from entering Base Operations.
Vehicle Valet Service
Vehicle valet service for personal and rental vehicles has been temporarily suspended. However, you may still drive your vehicle(s) to/from your aircraft under standard escort procedures.
We have temporarily suspended the handling of customer belongings or luggage. Luggage carts are available and are being disinfected after each use.
We apologize for any inconvenience these new hours and procedures may cause. Please understand they are temporary and we look forward to getting back to normal as quickly as possible. We wish you all the best as we go through this together. Please stay well.
Still have questions? Contact us: (239) 590-6600 or send us an email.